Welcome to Outlet Tackle Reel Crate Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium fishing gear. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Access

1.1 Eligibility

Our website and services are available only to individuals who are at least 18 years old and can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

1.3 Prohibited Activities

You may not use our site or products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature.

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe all fishing tackle and equipment sold on our site. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

2.2 Tournament-Ready Quality

All our products are selected for their tournament-quality performance. However, actual performance may vary based on fishing conditions and angler technique.

2.3 Product Availability

All orders are subject to product availability. If an item isn’t available after you place an order, we’ll notify you and refund any payments for that item.

3. Orders and Payments

3.1 Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason after receipt.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that the payment information you provide is accurate and that you’re authorized to use the payment method.

3.3 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivery within 15-25 business days after shipment

4.3 International Orders

We ship worldwide except to Asia and some remote areas. International customers are responsible for any customs fees, taxes, or import duties.

Pro Angler Tip: Order well before your fishing trip to account for potential customs delays, especially during peak seasons.

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return window from the delivery date. Items must be unused with original packaging and tags. Original proof of purchase is required.

5.2 Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

  • Hooks (safety and hygiene reasons)
  • Used or damaged fishing line
  • Personalized/custom-engraved reels
  • Items purchased from third-party sellers

5.3 Return Process

  1. Email customer support at [email protected] with your order number and return details
  2. Receive return authorization and instructions
  3. Ship items to our Texas facility
  4. Refunds are processed within 3-5 business days after inspection

5.4 Damaged or Defective Items

Contact us within 48 hours of delivery with photos of the damage. We’ll provide a prepaid return label and send a replacement or issue a full refund.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our suppliers and protected by international copyright laws. You may not use any content without our express written permission.

7. Limitation of Liability

Outlet Tackle Reel Crate Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or website. Our total liability for any claim related to our products or services is limited to the amount you paid for the product.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

Outlet Tackle Reel Crate Store
969 Birch Street
El Paso, TX 79936 USA
Email: [email protected]

Tight lines and happy fishing from the Outlet Tackle Reel Crate Store team!