Shipping Policy

At Outlet Tackle Reel Crate Store, we’re committed to getting tournament-ready fishing gear to your doorstep quickly and ensuring you’re completely satisfied with your purchase. Whether you’re prepping for your next big catch or stocking up on premium tackle, our straightforward shipping and returns policies have you covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your fishing gear to you:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Best for anglers who need their gear quickly
• Free Shipping (orders over $50) – via EMS
  • Delivery within 15-25 business days after shipment
  • Great for budget-conscious anglers stocking up on tackle

International Shipping

We ship worldwide (excluding Asia and some remote areas). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We stand behind our tournament-quality gear. If you’re not completely satisfied, here’s how our hassle-free returns process works:

Return Policy Basics

• 15-day return window from delivery date
• Original proof of purchase required
• Items must be unused with original packaging and tags
• Free exchanges for defective items (we cover return shipping)

Step-by-Step Return Process

1. Initiate Your Return

   Email our customer support team at [email protected] with:

   • Your order number
   • Item(s) you wish to return
   • Reason for return
   • Whether you prefer refund or exchange
2. Receive Return Authorization

   Within 1 business day, our Texas-based team will email you:

   • Return authorization number (RMA)
   • Prepaid return label (for defective items)
   • Packaging instructions
3. Ship Your Return

   Package items securely (we recommend original packaging) and include:

   • Completed return form (emailed to you)
   • Copy of your invoice

   Ship to:
   Outlet Tackle Reel Crate Store Returns
   969 Birch Street
   El Paso, TX 79936 USA

4. Track Your Return

   Once received at our facility (typically 5-7 business days for domestic returns), we’ll process your request within 2 business days.

Refund Processing

After we receive and inspect your return:

• Timeline: 3-5 business days after approval
• Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Shipping Costs: Original shipping fees are non-refundable unless return is due to our error

Note: International refunds may take additional time depending on your bank’s processing times.

Exchange Process

Want to swap for different tackle? Simply:

1. Follow the standard return process above
2. Specify the replacement item in your return request
3. We’ll ship your new item once we receive the return
4. Price differences will be charged/refunded as needed

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

• Hooks (safety and hygiene reasons)
• Used or damaged fishing line
• Personalized/custom-engraved reels
• Items purchased from third-party sellers

Damaged or Defective Items

If your gear arrives damaged or isn’t tournament-ready:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll provide a prepaid return label
• Receive replacement or full refund (your choice)

International Returns

For our global anglers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Mark package as “Returned Goods” to avoid customs fees
• Original shipping fees are non-refundable
• Processing may take 2-3 weeks due to customs

Need Help?

Our Texas-based tackle experts are here to help! Contact us at [email protected].

Tight lines and happy fishing from the Outlet Tackle Reel Crate Store team!