At Outlet Tackle Reel Crate Store, we take pride in delivering tournament-ready fishing gear to anglers worldwide. Just as we carefully select our premium tackle, we want your shopping experience to be completely satisfactory. If you’re not 100% happy with your purchase, our straightforward returns policy has you covered.

Angler’s Note: All returned items must be in original, unused condition with tags and packaging intact – just like when they left our Texas warehouse. Certain specialized fishing equipment may be exempt from returns (see section 5).

1. Return & Exchange Eligibility

  • 15-day return window from delivery date
  • Original proof of purchase required
  • Items must be unused with original packaging
  • Free exchanges for defective items (we’ll cover return shipping)

2. Step-by-Step Return Process

Reeling in your return is as easy as casting your line:

Step 1: Initiate Your Return

Email our customer support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Outlet Tackle Team,

I would like to initiate a return for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s)] Reason for return: [Please specify] Preference: [Refund/Exchange for (specify product if exchanging)]
Please advise next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1 business day, our Texas-based team will email you:

  • Return authorization number (RMA)
  • Prepaid return label (for defective items)
  • Instructions for packaging your return

Step 3: Ship Your Return

Package items securely (we recommend using original packaging) and include:

  • Completed return form (will be emailed to you)
  • Copy of your invoice

Ship to:
Outlet Tackle Reel Crate Store Returns
969 Birch Street
El Paso, TX 79936
USA

Step 4: Track Your Return

Once we receive your package at our facility (typically within 5-7 business days for domestic returns), we’ll process your request within 2 business days.

3. Refund Processing

After we receive and inspect your return:

  • Timeline: Refunds processed within 3-5 business days after approval
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless return is due to our error

Note: International refunds may take additional time to appear in your account depending on your bank’s processing times.

4. Exchange Process

Want to swap for different tackle? Here’s how:

  1. Follow the standard return process above
  2. Specify the replacement item in your return request
  3. We’ll ship your new item once we receive the return
  4. Price differences will be charged/refunded as needed

5. Non-Returnable Items

To protect all anglers in our community, we cannot accept returns on:

  • Hooks (for safety and hygiene reasons)
  • Used or damaged fishing line
  • Personalized/custom-engraved reels
  • Items purchased from third-party sellers

6. Damaged or Defective Items

If your gear arrives damaged or doesn’t perform like tournament-ready tackle should:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll provide a prepaid return label
  4. Receive replacement or full refund (your choice)

Pro Angler Tip: We recommend inspecting your gear immediately upon arrival – just like you’d check your tackle before a big fishing trip. This helps us resolve any issues quickly.

7. International Returns

For our global anglers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable
  • Processing may take 2-3 weeks due to customs

Questions?

Our Texas-based tackle experts are here to help! Contact us at [email protected].

Tight lines and happy fishing from the Outlet Tackle Reel Crate Store team!