Welcome to Outlet Tackle Reel Crate Store’s FAQ section! We’ve compiled answers to the most common questions about our premium fishing tackle, global shipping, and customer service. Whether you’re a tournament angler or weekend fisherman, find the information you need below.

About Our Store

What kind of fishing equipment do you specialize in?
We specialize in high-quality fishing reels and tackle including baitcasting reels, spinning reels, trolling reels, hooks, spinners, and tackle storage solutions. Our inventory is carefully selected for performance and durability.
What makes your store different from other fishing equipment retailers?
We combine outlet prices with tournament-ready gear and angler-tested delivery reliability. Our Texas-based team personally verifies every international shipment, and we package items with the same care we’d use for our own tackle.

Product Questions

How do I choose between baitcasting and spinning reels?
Baitcasting reels offer greater accuracy and power for experienced anglers targeting larger fish, while spinning reels are more versatile and easier to use, especially for beginners. Our product descriptions include recommended uses, or you can email our team for personalized recommendations.
Are your hooks and lures suitable for saltwater fishing?
Many of our hooks and lures are saltwater-ready, but always check individual product specifications. We clearly mark corrosion-resistant items designed for saltwater use.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch with real-time tracking
– Free Economy Shipping: Via EMS for orders over $50, delivered in 15-25 days after dispatch
How long does order processing take?
We process all orders within 1-2 business days before shipping. During peak seasons (like before major tournaments or fishing seasons), we add extra staff to maintain this timeline.
Do you ship worldwide?
Yes! We ship globally from our El Paso warehouse, except to some remote areas and parts of Asia. Enter your address at checkout to confirm availability.
Can you guarantee delivery by a specific date for my fishing trip?
While we can’t guarantee exact delivery dates (due to customs variables), our Standard Shipping via DHL/FedEx offers the most predictable timeline. For time-sensitive trips, we recommend ordering at least 3 weeks in advance and selecting expedited shipping if available.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags. Contact us at [email protected] to initiate a return.
What if my gear arrives damaged?
All shipments are fully insured. If damage occurs, email photos to [email protected] within 48 hours of delivery, and we’ll promptly replace your items or refund your order.
Can I exchange an item for a different model?
Yes! Return the original item per our return policy, then place a new order for the item you want. We’ll process your refund as soon as we receive the returned merchandise.

Contact & Support

How do I contact customer service?
Email our tackle experts at [email protected]. We typically respond within 24 hours, often faster during business hours (9AM-5PM CST, Monday-Friday).
Where is your physical location?
Our headquarters and warehouse are located at:
969 Birch Street, El Paso, TX 79936, USA
(Currently open for online orders only – no retail storefront)

Still have questions? Our team of fishing enthusiasts is ready to help! Email us at [email protected] and we’ll get you the information you need to make your next fishing adventure a success.

Cast further. Spend less. Outfish them all.
– The Outlet Tackle Reel Crate Store Team